Today’s Patent – System and method for providing network support services and premises gateway support infrastructure

The said invention (US11876637B2) was invented by Amir Ansari, George A. Cowgill, Leon E.
Nicholls, Jude P. Ramayya, Ramprakash Masina, Alvin R. McQuarters, Atousa Raissyan patented
by USPTO on 16-01-2024. Currently, it stands assigned to Prodea Automation LLC.

This invention enhances network management by integrating a centralized support system with onpremises gateway infrastructure. Traditional network support faced issues like slow
troubleshooting, inefficient resource allocation, and security vulnerabilities. This innovation
provides real-time diagnostics, remote management, and automated service optimization,
improving reliability and reducing downtime.

By enhancing network monitoring and infrastructure efficiency, it ensures seamless connectivity, faster issue resolution, and better security for homes and businesses. Compared to earlier technologies, it offers a more scalable, responsive, and intelligent network support solution, significantly improving overall user experience and operational efficiency